Support

Email: support@unlimos.com

Business address: 1025 E Hallandale Beach Blvd, Suite 15, No. 1616, Hallandale, 33009, Florida, US

Please include

• Your name and salon / location (if applicable)
• Whether you are using the salon app, public booking, the client portal, or the staff ChatGPT connector
• What you expected, what happened, and any error text
• Approximate time of the issue (with timezone) and a screenshot if useful

Do not send passwords, one-time codes, full payment card numbers, or government ID numbers in support email.

Salon owners and staff

Sign-in, sync, bookings, inventory, billing, and connecting or using the staff ChatGPT connector.

Clients

Platform issues when booking or managing a visit through UNLIMOS or the client portal. Questions about a salon’s prices, policies, or a specific appointment with a master should go to that salon first — we help when the product itself fails.

How do I contact support?

Email support@unlimos.com with the details listed under Contact. We do not offer live chat on this page.

ChatGPT / MCP connector (staff)

Delete the old connector, add it again, then retry the same prompt. In your email, include the prompt you used and any error or unexpected reply. This is a staff desk connector — not guest booking, and not an AI receptionist.

Sign-in or OAuth problems

Try another browser or a private window, and clear site data for https://unlimos.com if the session is stuck. Never email your password or authentication codes.

Wrong time or double booking

Confirm the salon’s timezone and the time you selected. If you have a booking or confirmation id, include it so we can look up the visit.

Cancel or reschedule

Use the client portal or contact the salon directly when the product offers those paths. Cancellation and no-show policies are set by each salon, not by UNLIMOS.

Delete my data

See Data deletion and our Privacy Policy, or email privacy@unlimos.com.

Billing or subscription

Cancel, auto-renewal, unused time, and usage-balance refunds are in Terms · Fees. Email support@unlimos.com from the owner account email when possible, and include the organization or location name plus the invoice or charge date.

For requests that are not product support, use the right channel:

• Privacy: privacy@unlimos.com · Privacy Policy
• Legal: legal@unlimos.com · Terms of Service
• Data deletion: Data deletion
• Processing terms: Data Processing Addendum